Free shipping within New Zealand for all orders over $80 including non-urban and rural delivery.
A $5 flat rate shipping within NZ for all orders under $80 (excludes non-urban and rural delivery. A $8 flat rate shipping for Rural Delivery within NZ. To check if your address is classified as Rural please use the NZ Couriers address checker here: http://www.nzcouriers.co.nz/checkit/
If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference
Unfortunately we do not offer international shipping.
We do not ship to PO Box addresses.
Please allow 1-2 working days for your order to be processed.
Delivery time is usually 2-3 working days depending on your location. Please allow extra time for delivery to rural areas. We use an overnight courier service but sometimes parcels take longer than 24-hours for reasons out of our control. You will receive an email to confirm your shipment with tracking details.
How we package your orders
We aim to package your orders to be as zero waste as possible. Your products come wrapped in brown corrugated paper and postage bags are totally compostable and/or reusable. Remove tape before placing in compost or worm farm.
If you are not happy with your purchase please contact us. We will provide you with a refund or an exchange only if the goods are returned within 7 days of receiving your order and meet the following conditions.
* The items must in a re-saleable condition with the packaging intact.
* The goods cannot have been opened, used or damaged.
Please note the courier/postage costs will not be refunded for any change of mind purchases and return courier/postage costs are at your expense and risk. Items must be received by us in the same condition as you received them.
If the goods are faulty or are different from what you ordered please contact us within 7 days to organise a replacement. We will reimburse the postage costs of these incorrect or faulty items being returned to us.